Built on Independence. Driven by Expertise.
Verity Quality Partners was founded on a simple premise: healthcare organizations deserve an independent quality partner who tells them the truth, brings deep program expertise, and stays engaged until the work is done.
Why We Exist
After two decades leading quality departments at major health systems, our founder Margaret Holloway saw the same pattern repeat itself: organizations would invest enormous effort in quality programs, only to submit surveys with avoidable errors, miss improvement opportunities, or fail to connect their quality work to strategic goals.
The missing piece was almost always the same — an independent, expert perspective that internal teams, no matter how talented, simply cannot provide for themselves.
Verity Quality Partners was built to be that partner. We bring the objectivity of a third-party entity, the depth of practitioners who have lived inside these programs, and the commitment of a team that measures its success by your outcomes.
Practitioners, Not Generalists
Every member of our team has worked inside healthcare quality — as clinicians, quality directors, and survey reviewers. We bring firsthand knowledge of what these programs actually require.
Margaret Holloway, RN, MHA
Margaret brings over 20 years of healthcare quality leadership, including senior roles at two major health systems and direct experience as a Leapfrog survey reviewer. She founded Verity Quality Partners to give hospitals the independent, expert perspective that internal teams simply cannot provide.
Dr. James Okafor, MD, FACP
Dr. Okafor is a board-certified internist with deep expertise in CMS quality programs and clinical performance measurement. He leads our clinical validation work and brings a physician's perspective to every quality assessment.
Sandra Reyes, MBA, CPHQ
Sandra has guided more than 40 hospitals through Joint Commission surveys and voluntary quality programs. Her systematic approach to accreditation readiness has helped organizations across the country achieve and sustain top-tier accreditation standing.
Our Methodology
Every engagement follows a structured, proven process — adapted to your organization's specific programs, timeline, and goals.
Baseline Assessment
We begin every engagement with a structured review of your current quality standing — performance data, prior submissions, internal processes, and team capabilities.
Gap Identification
We map your current state against program requirements and peer benchmarks, identifying gaps by severity and strategic importance.
Validation & Review
Our independent review of your data, documentation, and processes provides the third-party validation that programs require and that leadership can rely on.
Strategic Guidance
We translate findings into a clear, prioritized action plan — with specific recommendations, timelines, and accountability structures.
Ongoing Partnership
We remain engaged through implementation, monitoring progress and providing expert guidance as your organization executes its quality improvement roadmap.
What We Stand For
Independence Above All
Our value as a third-party entity depends entirely on our objectivity. We have no financial relationship with any quality program, accrediting body, or vendor — our only obligation is to our clients.
Transparency in Every Engagement
We tell you what we find — including the things that are hard to hear. Our assessments are honest, direct, and designed to give leadership a clear picture of where the organization truly stands.
Partnership, Not Transactions
We measure our success by your outcomes. We invest in understanding your organization, your culture, and your goals — and we stay engaged until the work is done.
Precision in Everything
Quality programs are unforgiving of errors. We bring the same rigor to our own work that we expect from yours — every review, every deliverable, every recommendation.
Let's Talk About Your Quality Goals
Whether you're preparing for a specific survey or building a long-term quality strategy, we'd welcome the opportunity to learn about your organization and discuss how we can help.
Professional Affiliations & Credentials
- American Society for Quality (ASQ)
- National Association for Healthcare Quality (NAHQ)
- Institute for Healthcare Improvement (IHI)
- Leapfrog Group — Recognized Third-Party Entity
- Joint Commission Accreditation Consultants Network
- American College of Healthcare Executives (ACHE)